AI job recruiters used by top companies despite glitches

A Canadian marketing professional and influencer, Wafa Shafiq, experienced an unexpected encounter during her job search. After applying online around midnight for a Marketing Specialist II role at a retirement plan company, she received an immediate email response from "Alex." Shafiq completed screening questions and scheduled an interview with Alex for the next day.

Shafiq later discovered through online research that Alex was not a human recruiter but an AI talent recruiting agent developed by the company Apriora. This revealed she was interacting with technology capable of interviewing candidates via text, phone, and video calls.

The article notes that such AI talent acquisition agents are already being utilized or tested by major brands, including the Boston Red Sox, Zillow, Chipotle, Ace Hardware, Sears Home Services, Club Pilates, and McDonald's. The use of this technology has rapidly scaled to some of the world's largest companies.

However, this rapid adoption is occurring despite documented problems. Viral videos have shown glitches with the technology, and a security vulnerability was identified that potentially exposed applicants' personal data to hackers.